1. Who We Are
CT999Game ("we", "us", "the Platform", "ct999game") operates the online sports betting and casino gaming platform accessible at ct999game.biz. CT999Game is the data controller for all personal information collected through the platform, including data submitted during registration, during payment processing and during gameplay.
This Privacy Policy applies to all players who register or use any service offered by ct999game, including cricket betting, PSL markets, football betting, slots, crash games and the live casino. It also applies to visitors who browse the ct999game website without registering.
If you have questions about anything in this policy or about how ct999game handles your personal information, you can contact us at any time via live chat or by email at support@ct999game.biz. The ct999game support team includes privacy-trained staff available 24 hours a day, seven days a week.
Our commitment: CT999Game does not sell, rent or trade your personal data to any third party for marketing or advertising purposes. Your information is used only to provide, secure and improve the ct999game platform and to meet our legal obligations.
2. Data We Collect
CT999Game collects the minimum amount of personal data needed to provide the platform safely and in compliance with applicable financial and gaming regulations. Below is a breakdown of the categories of data ct999game collects and the circumstances in which each is gathered.
2.1 Registration Data
When you create an account at ct999game, we collect your mobile phone number, a username of your choice and your date of birth. This information is required to create your account, verify your age eligibility and associate your account with a unique identity on the platform.
2.2 Identity Verification (KYC) Data
Before processing your first withdrawal, ct999game is required to verify your identity as part of our anti-money laundering (AML) and know-your-customer (KYC) obligations. This requires you to submit a clear photograph of your CNIC (Computerised National Identity Card). We collect your full name, CNIC number, date of birth and address as shown on the document. This data is held securely and used only for verification and regulatory compliance purposes.
2.3 Payment Data
CT999Game collects information about transactions you make on the platform — deposits and withdrawals — including the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card), transaction amounts in PKR, and transaction timestamps. CT999Game does not store full card numbers or mobile wallet PINs — payment processing is handled by our authorised payment partners who operate their own secure environments.
2.4 Usage and Gameplay Data
CT999Game automatically records data about how you use the platform, including the games and betting markets you access, the bets and wagers you place, session duration, login and logout times, and navigation patterns within the platform. This data is used to provide the service, detect fraud and improve the platform experience.
2.5 Device and Technical Data
When you access ct999game, our systems automatically collect technical data about your device and connection, including IP address, browser type and version, operating system, device type and screen resolution. This information helps ct999game deliver an optimised experience and detect suspicious account activity.
2.6 Communications Data
If you contact ct999game support via live chat or email, we retain records of those communications. This allows us to follow up on open issues, maintain service quality and protect both the player and ct999game in the event of a dispute.
3. How We Use Your Data
CT999Game uses the personal data we collect for the following purposes. We use only the data that is proportionate and necessary for each purpose.
- Account creation and management: To register your account, verify your eligibility and maintain your account in active status.
- Service delivery: To allow you to place bets, play casino games, access your account balance and use all features of the ct999game platform.
- Payment processing: To facilitate deposits and withdrawals in PKR via your chosen payment method, and to maintain accurate transaction records.
- Identity verification: To carry out KYC checks required by our AML obligations before processing withdrawals.
- Fraud prevention and security: To monitor accounts and transactions for signs of fraudulent activity, unauthorised access, bonus abuse or other conduct that violates ct999game's Terms and Conditions.
- Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to apply player-requested responsible gaming tools such as deposit limits or self-exclusion.
- Platform improvement: To analyse usage patterns in aggregate form to improve the ct999game platform, add new features and fix issues.
- Legal compliance: To meet our obligations under applicable financial, gaming and data protection regulations, including maintaining records for the legally required retention periods.
- Customer support: To respond to your questions, resolve disputes and maintain service quality records.
CT999Game does not use personal data for automated decision-making that produces significant legal effects on individual players without human review. Any account suspension or restriction decision based on automated fraud detection is reviewed by a member of the ct999game compliance team before being made permanent.
4. Legal Basis for Processing
CT999Game processes your personal data on the following legal bases, depending on the nature of the processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and service delivery | Contractual necessity — required to fulfil our agreement with you |
| Payment processing | Contractual necessity — required to process deposits and withdrawals |
| Identity verification (KYC / AML) | Legal obligation — required by applicable financial regulations |
| Fraud detection and security monitoring | Legitimate interest — protecting ct999game and honest players from fraud |
| Responsible gaming monitoring | Legitimate interest and legal obligation — player protection requirements |
| Communications and support records | Legitimate interest — dispute resolution and service quality |
| Platform analytics and improvement | Legitimate interest — improving the ct999game platform for all users |
| Marketing communications (where applicable) | Consent — only where you have explicitly opted in |
Where ct999game relies on legitimate interest as the legal basis for processing, we have assessed that our interest does not override the fundamental privacy rights of individual players. Where we rely on consent (for example for any optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account notification preferences.
5. Data Sharing
CT999Game does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Period. We share your data only in the following limited circumstances, and only with parties that are contractually bound to handle it securely and in accordance with applicable data protection requirements.
5.1 Payment Partners
To process your deposits and withdrawals, ct999game shares necessary transaction data with our authorised payment partners — Easypaisa, JazzCash, NayaPay, SadaPay and card payment processors. The data shared is limited to what is strictly required to complete each transaction (amount, account reference, timestamp). These partners operate under their own regulated environments and privacy policies.
5.2 Identity Verification Partners
CT999Game may use a regulated third-party KYC service to verify identity documents submitted by players. Your CNIC data is processed by this service solely for verification purposes and is not retained by the provider beyond the verification workflow.
5.3 Casino Game Providers
The ct999game casino and slots library is powered by games from third-party software providers including Pragmatic Play, Evolution and others. These providers may receive anonymised or pseudonymised gameplay data (such as bet amounts and game outcomes) as part of normal game operation. They do not receive your name, CNIC data or contact information.
5.4 Legal and Regulatory Disclosure
CT999Game may disclose personal data where required by law, court order or lawful request from a regulatory authority. We will, where legally permitted, notify you before complying with such a request.
CT999Game never shares data with advertising networks, data brokers, social media platforms or any entity for the purpose of building marketing profiles or targeting you with third-party advertisements.
6. Cookies & Tracking Technologies
CT999Game uses cookies and similar session storage technologies on the platform. A cookie is a small text file placed on your device by your browser when you visit ct999game. The following types of cookies are used:
You can manage cookie settings through your browser preferences. Disabling essential cookies will prevent you from using the ct999game platform. Disabling analytics cookies will not affect your ability to access any feature. CT999Game does not use third-party advertising cookies.
7. Data Security
CT999Game takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. Security measures in place at ct999game include:
- Encrypted data transmission: All data between your device and ct999game servers is transmitted over HTTPS with TLS encryption, preventing interception.
- Encrypted data storage: Sensitive personal data including CNIC information and payment details are stored in encrypted form in our databases.
- Access controls: Personal data is accessible only to ct999game staff who have a specific operational need for it. All access is logged and monitored.
- Two-factor authentication: Available on sensitive account actions including withdrawal requests and password changes.
- Regular security reviews: The ct999game platform undergoes regular security assessments to identify and address potential vulnerabilities.
- Incident response: CT999Game has a documented procedure for responding to data security incidents, including notification to affected players where required.
While ct999game takes every reasonable precaution, no online platform can guarantee absolute security. We strongly encourage all players to use a strong, unique password for their ct999game account and to enable two-factor authentication where available.
8. Data Retention Periods
CT999Game retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations. The following retention periods apply to different categories of data held by ct999game:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| KYC / CNIC verification data | Duration of account + 5 years after closure | AML compliance requirement |
| Transaction records (deposits / withdrawals) | 5 years from transaction date | Financial record-keeping obligation |
| Betting and gameplay records | 5 years from the date of each event | Dispute resolution and compliance |
| Support communication records | 3 years from last communication | Quality assurance and dispute evidence |
| Device and technical log data | 12 months from collection | Security monitoring and fraud detection |
| Cookie / analytics data | Up to 13 months from collection | Platform improvement analytics |
After the applicable retention period expires, ct999game securely deletes or permanently anonymises the data so it can no longer be linked to any individual. Players may request early deletion of certain data categories — see Section 9 for your data rights.
9. Your Data Rights
As a player at CT999Game, you have rights regarding your personal data. CT999Game is committed to making it straightforward to exercise these rights. To submit any data rights request, contact the ct999game support team via live chat or at support@ct999game.biz — all requests are acknowledged within 48 hours and fulfilled within 30 days.
10. Children's Privacy
CT999Game's platform is strictly for adults aged 18 and over. CT999Game does not knowingly collect, process or store personal data belonging to persons under the age of 18. Age verification is carried out at registration using date of birth and, on withdrawal, by CNIC verification which confirms both identity and age.
If ct999game becomes aware that a registered account belongs to a person under 18, that account will be immediately closed, all pending balances will be returned to the payment method on file after deducting any applicable bonus-derived amounts, and the associated data will be deleted in accordance with our retention policy.
If you are a parent or guardian and believe a person under 18 has created an account at ct999game, please contact support immediately at support@ct999game.biz and we will take prompt action.
11. Third-Party Links
The CT999Game platform does not contain links to third-party websites. All navigation within ct999game leads to pages within the ct999game domain. In the event that any third-party content (such as game provider interfaces within the casino section) contains its own links or privacy notices, those are governed by the respective provider's own policies, which are separate from and not endorsed by ct999game.
CT999Game is not responsible for the privacy practices or content of any third-party systems accessed as part of using our casino game providers' software. Players who have concerns about data handling by any specific game provider may contact ct999game support and we will do our best to provide relevant information.
12. Policy Updates
CT999Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform services. When material changes are made, we will notify registered players via their registered phone number or via an in-platform notification before the changes take effect, where reasonably practicable.
The updated Privacy Policy will always be available at ct999game.biz/privacy-policy with the effective date shown at the top of the page. We encourage you to review this page periodically. Your continued use of the ct999game platform after the effective date of any update constitutes your acceptance of the revised policy.
If you have questions about a specific update or are not comfortable with changes made, please contact ct999game support before continuing to use the platform — we are happy to explain any change in plain language.
13. Contact Us About Your Privacy
If you have any questions, concerns or requests related to this Privacy Policy or to how ct999game handles your personal data, please get in touch. Our support team is available 24/7 in Urdu and English and all privacy-related queries are handled with priority and confidentiality.
- Live Chat: Available from within your ct999game account at any time — fastest response, typically under two minutes.
- Email: support@ct999game.biz — responses within 48 hours for all data-related requests.
When contacting ct999game about a data rights request, please include your registered phone number and a brief description of your request so we can process it as quickly as possible. We do not require you to justify a data access or deletion request — exercising your rights is straightforward at ct999game.